Business Process Outsourcing

Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider..

Outsource Customer Support

Outsourcing is any task, operation, job or process that could be performed by employees within an organization, but is instead contracted to a third party for a significant period of time.

Virtual Assistant Services

A Virtual Assistant (VA) is a highly-skilled, independent professional who remotely provides administrative, technical and/or creative business support services..

Search Engine Marketing

Short for search engine optimization or search engine optimizer, SEO is the process of increasing the amount of visitors to a website by obtaining a high-ranking placement in the search results page of a search engine (SERP)..

Internet Marketing Services

Online advertising payment model in which payment is based solely on qualifying click-throughs..

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Wednesday, May 22, 2013

Glitches In Google!! Or Google Ready To Strike Again With Its Indexing Algorithm?


Have you checked the Google indexing for your website pages lately? If not, go on have a look, you are up for a surprise.

What is indexing?


While crawling pages on the internet, Google gathers them, and creates an index for each of them. When we try searching something, the search terms are matched with the indexes and appropriate results appear. 

What has happened? 

Something new has happened (not yet sure good or bad). Earlier today (May 22, 2013), when we made a normal search to check the indexes for our websites, we noticed something. The search results showed just three pages and thirty results. Many eyebrows were raised, some in doubt others in terror, fearing some new Google update that might be on its way, real time soon. To confirm our doubts we used our Google indexing tools to search results for some very popular names that included:

  • Amazon (site:http://www.amazon.com/)
     
  • eBay (site:http://www.ebay.com/)

  • Google (site:http://www.google.com/)

  • Facebook (site:http://www.facebook.com)










The outcome was same, three pages and thirty results with a note at the end of the last page saying,
In order to show you the most relevant results, we have omitted some entries very similar to the 29 already displayed.

If you like, you can repeat the search with the omitted results included.” 
 
When you accept to repeat the search with the omitted results included, you will be able to see all the results that were missing. Fishy, isn’t it? As no formal announcements from the administrative end of Google have been made, we cannot tell yet, if this something is to be rejoiced by the world of SEO or should they be terrified. This still could be a signal to the world of SEO announcing some new updates that Google is deciding on coming up with, in its indexing algorithm, which might be on its way and the results could be seen anytime soon.

Saturday, May 4, 2013

Know Why You Should Choose LiveHelpIndia As Your Outsourcing Service Partner !




LiveHelpIndia is a leading contact center outsourcer. The organization is a private firm with its headquarters in Indore, India. LiveHelpIndia has set benchmark in offering flexible and resourceful contact center solutions with more than 7 years of experience. We cater to a wide array of clients – small to giant corporate out of which 64% are based in the United States.

We serve our clients with 24/7 voice, chat, and email support and virtual administrative assistants to enterprises aspiring to offer a consistent and expedient method of contact to their customers. LiveHelpIndia's forte is to offer Inbound Contact Center services such as telesales, order taking, and customer service, in addition to web based customer support solutions like live web chat and email response.

Quick Facts

  • 7+ years of experience in the international Contact Center industry.

  • Contact Centers ideally located in smaller cities, with career-orientated agents.

  • Over 100 clients including many Fortune brands.

  • Industry leading Networks Contact Center technology at each of our locations.

  • Near shore cultural affinity and political stability - 64% of our clients U.S. based

  • Reputation as an award winning contact center outsourcer.

  • Leading Teleservices company Inbound & Outbound, Domestic & International support.


    Contact Us

Why we provide services from India?

India has carved itself as a strong niche when it comes to talent pool along with cost & time differential. India has always been ahead in areas such as capabilities, qualifications, and professional work ethics which justify the reason of it being ahead of competition amongst Philippines, China, Canada, etc… Talking of specifically BPO categories, India based centers have pulled off superior productivity levels-for example the number of transactions per hour for back office processing, in comparison with Western counterparts.

India is the first country that offers 24x7 service and cutback in turnaround times by leveraging time zone differences. 100,000 engineers graduating from India every year; a large portion of them are employed with Contact Centers that serves clients with troubleshooting and efficient technical support at salaries that are significantly lower as compared to the pay scales in the US.


For more information on your Contact Center/ Back office needs, please contact our Sales Department by Phone, Email or contact us.


Contact Us

Monday, April 15, 2013

Prominence Of Outsourcing Customer Service


In today’s highly competitive world where customers are the king, customer services play an imperative role for every organization aiming to prosper. In order to extend your list of happy customers it is essential to keep clients satisfied at every hour of the business.

Outsourcing Customer Service have outgrown as the most effective and prolific way to facilitate customers with outstanding support and better customer service. This is the most cost efficient way to handle growing number of customer without having the burden on your mind.

Customer Support Services


Here are some benefits that you avail while you Outsource Customer Service:

- Highly Resourceful Solutions :
When you avail professional Customer Support Services there are experts that study all the client’s requirements in detail in order to deliver solutions that benefit the clientele business the most. They suggest management with resourceful transformation that makes outsourced operation more efficient and useful.

- Bench-Marking :
Outsourced centers are monitored under high degree of observation by the client that reduces the risk of loosing customers and ensuring qualitative delivery of expected results.

- Advance Technology :
Outsourced centers make use of recent technology that drives them to offer top notch Customer Service adequately and on time.

- Specialists Working As In-House Team :
When you Outsource Customer Service for your business you avail support of experts working dedicatedly as your in-house team however you don’t have to incur an investment to retain your hired in-house employees. In fact at a minimal cost you can avail qualitative solutions without managing a team. Outsourced center keeps the track of the efficiency of the employees and optimization of services whereas the clients can only enjoy the fruits of their services while making a one time investment.

Inbound Virtual Customer Service


So make your customers feel they are important for the business and asset for the organization.  Outsource Customer Service to a reliable source and sustain your customers for the long term. 

Thursday, February 21, 2013

Are You Prepared For Google’s Next Zebra Update?


Online companies are still managing to come up with the disastrous effects of Panda and Penguin updates, but Google won’t stop here, it has something more coming up for its lovers. Its time for the release of its next black and white monster. Yes the most heard of Google to announce zebra update is soon to hit the online town. 

Panda update was to speculate on the on-site elements, whereas penguin was focused mainly on the off-site issues. Now zebra is expected to get hold off the social town. This blog post is to describe on who all can be the possible targets and can be hit by the so called zebra update:

  • A lot of retweets including keywords near the links
     
  • Facebook updates for the ones having various shares from people coming from different industry

  • For all the Google+ shares as they look spammy (Google+ has grown into a graveyard these days, so any activities seen on it looks suspicious)

  • For all the ones having a Pinterest page- it’s done with an aim to lure SEO benefit out of it.

  • Making hyperlink using anchor text on the famous social networking sites: Digg and My space.




    If you’ve been involved in framing great content which is going viral on the net and shared by many of those who are not bloggers similar to your niche, then its time for you to stay alert. As the Big G can't tolerate anyone messing with its rankings.






Tuesday, October 16, 2012

Why sales focused on order taking services succeeds?



Call Center Order Taking

Sales management is the administration of the personal selling of the company's marketing program. Sales management focuses on the planning, implementation and control of the sales program of the company business which involves a number of activities as well. Sales are the important because it decides the success of the business. But sales cannot be achieved without any marketing which decides the value of the product. Marketing comes first which ultimately measure the task of the sales and identify the customer behavior. If a customer doesn't need anything then the sales cannot occur which decides the future of the company.

Order Taking Staff Online
The sales technique is important to offer certain products at a steep discount which are called as loss leaders. It is the ability of these loss leaders which offer the services and attract the new customers towards the products launched by the company. These loss leaders are running the selling over-stocked products and also increase traffic into the companies stores to create a new building brand awareness. Sales promotion technique is used by the company or businesses to promote the products and increase the purchasing power. To maintain the business the company stores also have to keep the old customer who make an important part of the business house. To increase the sales a more recent trend is now used by the companies called as coupons to the old customers as well as new ones to attract them towards the company products and services.

  • The companies must also offer the free samples as a method of the promotion to the new products at the retail stores to keep a friendly relation with the customers which would directly increase the sales of the company. It should also be executed in a technical manner because if not done rightly it can cause loss to the company. Another policy to increase the sales of the company is the proper campaigning that effectively manage and receive the great benefits. Campaigns are regarded as the best tools which give the maximum benefit to the company. 
  • The more important part of the company to increase the sales is the implementation of a proper business plan which will forecast the sales. It makes clear about the other future plans the company may take and decides the budget of the company as well as its market value. To increase the sales sales force manager works on the plans to produce the capital profit with the market mix strategies that determine the position of the company with the existing markets.
  • Designing the territories and allocating the sales is very important as it motivates the sales force to a achieve company's goals. It also reduces wasteful overlap of the sales efforts and allows each sales-person of the company to get the maximum coverage of the company. Besides this the markets and industries are another chief environmental factors that influence the sales management process.
Live Order Taking Services

Hence there should be proper focus on the sale because it is the factor which decides the future of the company as well as the profit. There should be proper marketing research and analysis which make the company to sustain in the market with high-value and profit.

Monday, September 17, 2012

Youtube Marketing: Tips and Tricks

 
Youtube is one of the largest video sharing with the most increased traffic because of the increasing number of the users. The users upload videos and publish various news items for the promotion and marketing. Youtube is the second largest site that has highest number of the users which has increased its traffic to new heights. Youtube is nowadays used for the marketing through videos which allows the organizations to communicate with large number of the people as well as increases the reach of the business also. Youtube is being used by the large number of the people, so the marketing becomes very much successful while using it. Youtube has entered now into the market world and has attracted the marketers for the promotion of the products and the services.

There are several tips and tricks which the organizations can follow to increase the sphere of their business with more profit : 



  • Make the youtube as the homepage while promoting the business, it will ensure you maximum traffic and increases the customer views towards the organization. Keep the fresh videos on the youtube so that viewers get the latest information regarding the nature of the organization along with the services and products provided by it. Keep scrolling the old and important videos which may be used by the viewers. This method will help you to grow the profile and enhance the greater sales. 
  • The content should be attractive that will satisfy the needs of the audience. The goal should be made clear while uploading the videos because this will make the audiences clear about the plans and strategies of the organization. The videos should be able to answer different question of the audiences and videos should consist of how to answer the question and the satisfy the audience, it should consist of expert interviews, screen videos and the slide shows. 
  • Make your videos findable while audience search for the services and products. Finding makes the marketing easy both in and outside of the youtube. Generally the videos appear on the first page of the engine and leads into the leap-frogging of the competition which cause the whole strategy to fail. In order to prevent this factor, make your videos more findable by adding a colon after the start of the key words to the titles. Secondly keep your description with the full URL's and don't sting to the description only, add more URL's to increase the traffic of the YouTube. 
  • Branding the channel is one of the most important part while promoting the business on youtube. You should start branding the experienced image of the products and the services so that most of the audience browse it while searching. Create custom background for the colors that match your branding images. This will make your profile more creative and attract large number of the people. 
  • Create the play-list for the videos in the right column, this will make your presentation more visible to the audience and offer the services and products vividly. Post the message about your videos and share it with the masses. Add friends who will be able to watch your messages, this will allow them to choose for the services and products you offer. 
Youtube is nowadays emerging as the powerful tool of marketing which requires less effort and also increases the market of products and services to wider population.

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