Virtual assistant and the tech trends: Changing the face of the customer service world

Based on a the researches done by a Grand View Research, Inc, it is expected that by 2020 the global market for intelligent virtual assistants might reach a mark of USD 3,071.9 million, which means the year of 2014 has to be the year that marks the way.

Let us be more detailed: Virtual assistants and the tech trends

As the New Year of 2014dawned over the digital world, the one thing that came as no surprise was a complete multiplicity of lists intending on sharing the top industry forecasts, predictions and trends for the year that stood in front. One such list that was suggested, went by the topic, “Eight Most Influential Contact Center Trends for 2014” that aimed at suggesting the call centres’ eight tech trends that could help them improve their game in the year that awaits.

The point that for the most part caught attention, influencing people to work on the particular blog that you have at hand right now, was the second point on the list: Virtual Agents. The list presented by Frost and Sullivan’s Juan Manuel González, focuses on the use of virtual agents by contact centres as an option for clients for online self-service.

How do they help?

The blog focuses the fact that virtual assistants help the customers save a lot of hassle on tedious menu prompts by making sure they ask the question and indulge in a conversation that walks them through the issues in a much simpler manner.

The virtual assistants being friendly, helpful, smart, knowledgeable are capable of being consistently on-message, thus defining the brand value for a company, something that is not very easy for live-agents to deal with. This is the reason they are highly capable of reinforcing the brand image of a company that they represent, as they are highly proficient at representing the type of agent that the company would want to their customers to interact with.

So we say:

Combining the efforts of organizations, with the power and flexibility of the highly influential technology could work best for a company. Better still, the introduction of technology provides endless opportunities to an organization to customize their virtual assistant. This is the reason why, every organization this year is highly recommended to use the virtual assistants to raise their contact centres game.

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How To Know You Need To Outsource And Steps For Doing It Successfully

How to know when you need to outsource?

• Outsourcing could help if it is important for you to keep certain functions and backup system by outsourcing a percentage.
• You know you need to outsource, when you have important stuff like the growth of the business and core competencies of the business to think about and you need more time free.
• You should outsource when staying current on taxes and law is important for you.
• You should outsource when hiring a permanent staff of team for some professional knowledge and skill sounds too expensive.

How to outsource?

It is highly vital and important that you know the benefits of outsourcing before you get yourself in the deal, in order to make sure you are capable of getting the most out of it. Once you have known and are familiar with the benefits of outsourcing and have decided on taking up the services for the better help of your business, you need to know there are numerous ways of doing so. The best way to get the help of the most effective company offering customer support and virtual assistants outsourcing services is to make sure you follow a particular procedure, thus making sure you get the best help that meets you requirements.

The blog aims at discussing these important procedures as you continue reading, helping you gain the most of it. Therefore, to know more, keep reading:

Step-1:

To start with, know the internal process of your company. You can take the help of a team from finance, IT and HR departments of your company to help you in this process.

Step-2:

The next step that you need to take care of is identifying the non-core and core activities of the company that are to be taken care of.

Step-3:

The next step that you need to take care of here is the simple fact that, you need to figure out what part of your business needs outsourcing. Study the different functions your company needs to be indulged into, including the high-cost and low-cost ones, and pick out the ones that could use some outsourcing as against in-house staffing.

Step-4:

For the next step, you need to make sure you tailor your business process around the risks and the cost involved.

Now, finally when you have gone through all the above steps you need to present the plan that you have developed after the study to the outsourcing company for their evaluation, thus helping them understand the task much better. These steps will help you make sure you have the company that understands the needs and requirements of your business, thus enhancing the relationship between the business and the outsourcing service provider.

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Glitches In Google!! Or Google Ready To Strike Again With Its Indexing Algorithm?

Have you checked the Google indexing for your website pages lately? If not, go on have a look, you are up for a surprise.

What is indexing?

While crawling pages on the internet, Google gathers them, and creates an index for each of them. When we try searching something, the search terms are matched with the indexes and appropriate results appear. 

What has happened? 

Something new has happened (not yet sure good or bad). Earlier today (May 22, 2013), when we made a normal search to check the indexes for our websites, we noticed something. The search results showed just three pages and thirty results. Many eyebrows were raised, some in doubt others in terror, fearing some new Google update that might be on its way, real time soon. To confirm our doubts we used our Google indexing tools to search results for some very popular names that included:

• Amazon (site:http://www.amazon.com/)
   
• eBay (site:http://www.ebay.com/)
  
  
• Google (site:http://www.google.com/)
  
  
• Facebook (site:http://www.facebook.com)

The outcome was same, three pages and thirty results with a note at the end of the last page saying,

“In order to show you the most relevant results, we have omitted some entries very similar to the 29 already displayed.

If you like, you can repeat the search with the omitted results included.” 

 

When you accept to repeat the search with the omitted results included, you will be able to see all the results that were missing. Fishy, isn’t it? As no formal announcements from the administrative end of Google have been made, we cannot tell yet, if this something is to be rejoiced by the world of SEO or should they be terrified. This still could be a signal to the world of SEO announcing some new updates that Google is deciding on coming up with, in its indexing algorithm, which might be on its way and the results could be seen anytime soon.

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Know Why You Should Choose LiveHelpIndia As Your Outsourcing Service Partner !

LiveHelpIndia is a leading contact center outsourcer. The organization is a private firm with its headquarters in Indore, India. LiveHelpIndia has set benchmark in offering flexible and resourceful contact center solutions with more than 7 years of experience. We cater to a wide array of clients – small to giant corporate out of which 64% are based in the United States.

We serve our clients with 24/7 voice, chat, and email support and virtual administrative assistants to enterprises aspiring to offer a consistent and expedient method of contact to their customers. LiveHelpIndia's forte is to offer Inbound Contact Center services such as telesales, order taking, and customer service, in addition to web based customer support solutions like live web chat and email response.

Quick Facts

• 7+ years of experience in the international Contact Center industry.
  
  
• Contact Centers ideally located in smaller cities, with career-orientated agents.
  
  
• Over 100 clients including many Fortune brands.
  
  
• Industry leading Networks Contact Center technology at each of our locations.
  
  
• Near shore cultural affinity and political stability - 64% of our clients U.S. based
  
  
• Reputation as an award winning contact center outsourcer.
  
  
• Leading Teleservices company Inbound & Outbound, Domestic & International support.
  
  
  

  

Why we provide services from India?

India has carved itself as a strong niche when it comes to talent pool along with cost & time differential. India has always been ahead in areas such as capabilities, qualifications, and professional work ethics which justify the reason of it being ahead of competition amongst Philippines, China, Canada, etc… Talking of specifically BPO categories, India based centers have pulled off superior productivity levels-for example the number of transactions per hour for back office processing, in comparison with Western counterparts.

India is the first country that offers 24x7 service and cutback in turnaround times by leveraging time zone differences. 100,000 engineers graduating from India every year; a large portion of them are employed with Contact Centers that serves clients with troubleshooting and efficient technical support at salaries that are significantly lower as compared to the pay scales in the US.

For more information on your Contact Center/ Back office needs, please contact our Sales Department by Phone, Email or contact us.

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Prominence Of Outsourcing Customer Service

In today’s highly competitive world where customers are the king, customer services play an imperative role for every organization aiming to prosper. In order to extend your list of happy customers it is essential to keep clients satisfied at every hour of the business.

Outsourcing Customer Service have outgrown as the most effective and prolific way to facilitate customers with outstanding support and better customer service. This is the most cost efficient way to handle growing number of customer without having the burden on your mind.

Here are some benefits that you avail while you Outsource Customer Service:

- Highly Resourceful Solutions :

When you avail professional Customer Support Services there are experts that study all the client’s requirements in detail in order to deliver solutions that benefit the clientele business the most. They suggest management with resourceful transformation that makes outsourced operation more efficient and useful.

- Bench-Marking :

Outsourced centers are monitored under high degree of observation by the client that reduces the risk of loosing customers and ensuring qualitative delivery of expected results.

- Advance Technology :

Outsourced centers make use of recent technology that drives them to offer top notch Customer Service adequately and on time.

- Specialists Working As In-House Team :

When you Outsource Customer Service for your business you avail support of experts working dedicatedly as your in-house team however you don’t have to incur an investment to retain your hired in-house employees. In fact at a minimal cost you can avail qualitative solutions without managing a team. Outsourced center keeps the track of the efficiency of the employees and optimization of services whereas the clients can only enjoy the fruits of their services while making a one time investment.

So make your customers feel they are important for the business and asset for the organization.  Outsource Customer Service to a reliable source and sustain your customers for the long term. 

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Are You Prepared For Google’s Next Zebra Update?

Online companies are still managing to come up with the disastrous effects of Panda and Penguin updates, but Google won’t stop here, it has something more coming up for its lovers. Its time for the release of its next black and white monster. Yes the most heard of Google to announce zebra update is soon to hit the online town. 

Panda update was to speculate on the on-site elements, whereas penguin was focused mainly on the off-site issues. Now zebra is expected to get hold off the social town. This blog post is to describe on who all can be the possible targets and can be hit by the so called zebra update:

• A lot of retweets including keywords near the links
   
• Facebook updates for the ones having various shares from people coming from different industry
  
  
• For all the Google+ shares as they look spammy (Google+ has grown into a graveyard these days, so any activities seen on it looks suspicious)
  
  
• For all the ones having a Pinterest page- it’s done with an aim to lure SEO benefit out of it.
  
  
• Making hyperlink using anchor text on the famous social networking sites: Digg and My space.
  
  
  
  
  
  
  
  
  
  If you’ve been involved in framing great content which is going viral on the net and shared by many of those who are not bloggers similar to your niche, then its time for you to stay alert. As the Big G can't tolerate anyone messing with its rankings.

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