Friday, February 7, 2014
The Key To Success Is Distinctive Content: Is It So?
There is a key to success
in every marketing plan. Every device, element, tactic and component
that is used or conceptualized in the marketing plan, are a diverse
platform in itself. Now while a truly diverse marketing plan will
take a while to set up, individual strategies can work marvellously in favour of the firm. The key to success is the correct amount of focus.
At some point in time it would have been sufficient to have multiple
dimensions tapped in one strategy, however today every single
strategy can make or break your plan. In digital age, having a
diverse marketing plan will do more harm than good.
Marketing companies
presume content marketing inbound in nature. They cannot go beyond
the usual trait of alluring-fetching-moving. Albeit, this may sound
like a bittersweet symphony, it is much more than just content. If
seen correctly content abides potential and prospective both through
a single thread. It is so readily available these days that it is
crucial to keep people away from it. Thence, content writing is not
an art to write compelling theories on the web, but also a task to
fabricate a collection of trusted content, consistently. Once a
strong reputation is built, it is easy to foster the image of a brand
among prospective and potentials, thus being accepted.
To propel and establish
your brand as a household name, you have to have descriptive and precised content that will be enough to bring you sales. The smarter
the customer, the lesser are the charges that they will come to you
to resolve their issues, in fact they can be your public laurels, but
these customers are the ones that pay thorough attention to your
content which is their source of knowledge and thence, it is
imperative for companies to have a powerful web presence though their
content that explicitly exemplifies their presence.
The idea behind this is
to promote your product smartly and the rest will follow. SEO SMM
Experts pull remarkable strategies to promote and trigger your
presence through integrated techniques. We are living in an economy
of abundance, where limitless opportunities for customers are
available. In this turmoil, companies need to develop strong roots of
sheer excellence.
All in all, outstanding
services can be achieved through simple and précised strategies.
These tactics comprises of many aspects where credible content
quality is a must. Be it an established firm or a budding enterprise,
clear conceptions are equally necessary and reliable. There is thus
no short cut to attain this other than to develop a customer centric
approach.
Monday, February 3, 2014
Virtual assistant and the tech trends: Changing the face of the customer service world
Based on a the researches done by a
Grand View Research, Inc, it is expected that by 2020 the global
market for intelligent virtual assistants might reach a mark of USD
3,071.9 million, which means the year of 2014 has to be the year that
marks the way.
Let us be more detailed: Virtual assistants and the tech trends
As the New Year of 2014dawned over
the digital world, the one thing that came as no surprise was a
complete multiplicity of lists intending on sharing the top industry
forecasts, predictions and trends for the year that stood in front.
One such list that was suggested, went by the topic, “Eight Most
Influential Contact Center Trends for 2014” that aimed at
suggesting the call centres’ eight tech trends that could help them
improve their game in the year that awaits.
The point that for the most part
caught attention, influencing people to work on the particular blog
that you have at hand right now, was the second point on the list:
Virtual Agents. The list presented by Frost and Sullivan’s Juan
Manuel González, focuses on the use of virtual agents by contact
centres as an option for clients for online self-service.
How do they help?
The blog focuses the fact that
virtual assistants help the customers save a lot of hassle on tedious
menu prompts by making sure they ask the question and indulge in a
conversation that walks them through the issues in a much simpler
manner.
The virtual assistants being
friendly, helpful, smart, knowledgeable are capable of being
consistently on-message, thus defining the brand value for a company,
something that is not very easy for live-agents to deal with. This
is the reason they are highly capable of reinforcing the brand image
of a company that they represent, as they are highly proficient at
representing the type of agent that the company would want to their
customers to interact with.
So we say:
Combining the efforts of
organizations, with the power and flexibility of the highly
influential technology could work best for a company. Better still,
the introduction of technology provides endless opportunities to an
organization to customize their virtual assistant. This is the reason
why, every organization this year is highly recommended to use the
virtual assistants to raise their contact centres game.
Saturday, February 1, 2014
How To Know You Need To Outsource And Steps For Doing It Successfully
How to know when you need to outsource?
- Outsourcing could help if it is important for you to keep certain functions and backup system by outsourcing a percentage.
- You know you need to outsource, when you have important stuff like the growth of the business and core competencies of the business to think about and you need more time free.
- You should outsource when staying current on taxes and law is important for you.
- You should outsource when hiring a permanent staff of team for some professional knowledge and skill sounds too expensive.
How to outsource?
It is highly vital and important
that you know the benefits of outsourcing before you get yourself in
the deal, in order to make sure you are capable of getting the most
out of it. Once you have known and are familiar with the benefits of
outsourcing and have decided on taking up the services for the better
help of your business, you need to know there are numerous ways of
doing so. The best way to get the help of the most effective company
offering customer support and virtual assistants outsourcing services
is to make sure you follow a particular procedure, thus making sure
you get the best help that meets you requirements.
The blog aims at discussing these
important procedures as you continue reading, helping you gain the
most of it. Therefore, to know more, keep reading:
Step-1:
To start with, know the internal
process of your company. You can take the help of a team from
finance, IT and HR departments of your company to help you in this
process.
Step-2:
The next step that you need to take
care of is identifying the non-core and core activities of the
company that are to be taken care of.
Step-3:
The next step that you need to take
care of here is the simple fact that, you need to figure out what
part of your business needs outsourcing. Study the different
functions your company needs to be indulged into, including the
high-cost and low-cost ones, and pick out the ones that could use
some outsourcing as against in-house staffing.
Step-4:
For the next step, you need to make
sure you tailor your business process around the risks and the cost
involved.
Now, finally when you have gone
through all the above steps you need to present the plan that you
have developed after the study to the outsourcing company for their
evaluation, thus helping them understand the task much better. These
steps will help you make sure you have the company that understands
the needs and requirements of your business, thus enhancing the
relationship between the business and the outsourcing service
provider.
Wednesday, May 22, 2013
Glitches In Google!! Or Google Ready To Strike Again With Its Indexing Algorithm?
Have
you checked the Google indexing for your website pages lately? If
not, go on have a look, you are up for a surprise.
What is indexing?
While
crawling pages on the internet, Google gathers them, and creates an
index for each of them. When we try searching something, the search
terms are matched with the indexes and appropriate results appear.
What has happened?
Something
new has happened (not yet sure good or bad). Earlier today (May 22,
2013), when we made a normal search to check the indexes for our
websites, we noticed something. The search results showed just three
pages and thirty results. Many eyebrows were raised, some in doubt
others in terror, fearing some new Google update that might be on its
way, real time soon. To confirm our doubts we used our Google
indexing tools to search results for some very popular names that
included:
- Amazon (site:http://www.amazon.com/)
- eBay (site:http://www.ebay.com/)
- Google (site:http://www.google.com/)
- Facebook (site:http://www.facebook.com)
The outcome was same, three pages and thirty results with a note at the end of the last page saying,
“In
order to show you the most relevant results, we have omitted some
entries very similar to the 29 already displayed.
If
you like, you can repeat
the search with the omitted results included.”
When
you accept to repeat the search with the omitted results included,
you will be able to see all the results that were missing. Fishy,
isn’t it? As no formal announcements from the administrative end of
Google have been made, we cannot tell yet, if this something is to be
rejoiced by the world of SEO or should they be terrified. This still
could be a signal to the world of SEO announcing some new updates
that Google is deciding on coming up with, in its indexing algorithm,
which might be on its way and the results could be seen anytime soon.
Saturday, May 4, 2013
Know Why You Should Choose LiveHelpIndia As Your Outsourcing Service Partner !
LiveHelpIndia is a leading contact center outsourcer. The organization is a private firm with its headquarters in Indore, India. LiveHelpIndia has set benchmark in offering flexible and resourceful contact center solutions with more than 7 years of experience. We cater to a wide array of clients – small to giant corporate out of which 64% are based in the United States.
We serve our clients with 24/7 voice,
chat, and email support and virtual administrative assistants to
enterprises aspiring to offer a consistent and expedient method of
contact to their customers. LiveHelpIndia's forte is to offer Inbound
Contact Center services such as telesales, order taking, and customer
service, in addition to web based customer support solutions like
live web chat and email response.
Quick Facts
- 7+ years of experience in the international Contact Center industry.
- Contact Centers ideally located in smaller cities, with career-orientated agents.
- Over 100 clients including many Fortune brands.
- Industry leading Networks Contact Center technology at each of our locations.
- Near shore cultural affinity and political stability - 64% of our clients U.S. based
- Reputation as an award winning contact center outsourcer.
Why we provide services from India?
India has carved itself as a strong
niche when it comes to talent pool along with cost & time
differential. India has always been ahead in areas such as
capabilities, qualifications, and professional work ethics which
justify the reason of it being ahead of competition amongst
Philippines, China, Canada, etc… Talking of specifically BPO
categories, India based centers have pulled off superior productivity
levels-for example the number of transactions per hour for back
office processing, in comparison with Western counterparts.
India is
the first country that offers 24x7 service and cutback in turnaround
times by leveraging time zone differences. 100,000 engineers
graduating from India every year; a large portion of them are
employed with Contact Centers that serves clients with
troubleshooting and efficient technical support at salaries that are
significantly lower as compared to the pay scales in the US.
For more information on your Contact
Center/ Back office needs, please contact our Sales Department by
Phone, Email or contact us.
Monday, April 15, 2013
Prominence Of Outsourcing Customer Service
In today’s highly competitive world where customers are the
king, customer services play an imperative role for every organization aiming
to prosper. In order to extend your list of happy customers it is essential to keep
clients satisfied at every hour of the business.
Outsourcing Customer Service have outgrown as the most
effective and prolific way to facilitate customers with outstanding support and
better customer service. This is the most cost efficient way to handle growing
number of customer without having the burden on your mind.
Here are some benefits
that you avail while you Outsource Customer Service:
- Highly Resourceful Solutions :
When you avail professional Customer Support Services there
are experts that study all the client’s requirements in detail in order to
deliver solutions that benefit the clientele business the most. They suggest
management with resourceful transformation that makes outsourced operation more
efficient and useful.
- Bench-Marking :
Outsourced centers are monitored under high degree of
observation by the client that reduces the risk of loosing customers and
ensuring qualitative delivery of expected results.
- Advance Technology :
Outsourced centers make use of recent technology that drives
them to offer top notch Customer Service adequately and on time.
- Specialists Working As In-House Team :
When you Outsource Customer Service for your business you
avail support of experts working dedicatedly as your in-house team however you
don’t have to incur an investment to retain your hired in-house employees. In
fact at a minimal cost you can avail qualitative solutions without managing a
team. Outsourced center keeps the track of the efficiency of the employees and
optimization of services whereas the clients can only enjoy the fruits of their
services while making a one time investment.
So make your customers feel they are important for the
business and asset for the organization.
Outsource Customer Service to a reliable source and sustain your
customers for the long term.















