The Purpose And Importance Of Virtual Assistance In Small Businesses

Why virtual assistants?

It is highly crucial for any business to focus on their core competencies while make sure they hire someone else to work on the other important things. Not every business could afford to hire staffs to work on every single aspect of business and that is where virtual assistants step in. virtual assistants make sure you are relieved of the lesser important tasks and save the time and the effort to work on something more important.

How is it going to help you?

The basic purpose of virtual assistants’ task is to ensure that you do not have to waste your time and efforts on the lesser important tasks. Therefore, if you think you have daily tasks in your business that you dislike and hiring a complete team of staffs on a full time basis might be a waste of money, you can delegate it to a virtual assistant.

Is it expensive?

Being a small business, the question is bound to come to your mind, and rightly so. Although, the answer to this question should come as a breath of fresh air, as it is not expensive. Virtual assistants are often individual contractors, who work on flexible timings and can bill you on hourly basis, based on the required task. Convenient, isn’t it?

So, should I be expecting something?

A good question indeed. If you haven’t worked with virtual assistants before do not delegate everything at once, rather go easy. You both need to establish a relationship first, by understanding the mode of work and expectations of each other. You will also have to learn to communicate effectively and more often. Go slow on the tasks, as you need to learn what to delegate and what not, this will ensure an effective workflow.

Make sure you establish an effective relationship with your virtual assistant as that is bound to help you get much better results. A virtual assistant can handle an absolute plethora of tasks from different genres completely based on the type of work needed. So before you hire a virtual assistant ensure you have everything sorted out on the tasks that you need taken off of your shoulders, ensuring a smoother flow of work.

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The Key To Success Is Distinctive Content: Is It So?

There is a key to success in every marketing plan. Every device, element, tactic and component that is used or conceptualized in the marketing plan, are a diverse platform in itself. Now while a truly diverse marketing plan will take a while to set up, individual strategies can work marvellously in favour of the firm. The key to success is the correct amount of focus. At some point in time it would have been sufficient to have multiple dimensions tapped in one strategy, however today every single strategy can make or break your plan. In digital age, having a diverse marketing plan will do more harm than good.

 Marketing companies presume content marketing inbound in nature. They cannot go beyond the usual trait of alluring-fetching-moving. Albeit, this may sound like a bittersweet symphony, it is much more than just content. If seen correctly content abides potential and prospective both through a single thread. It is so readily available these days that it is crucial to keep people away from it. Thence, content writing is not an art to write compelling theories on the web, but also a task to fabricate a collection of trusted content, consistently. Once a strong reputation is built, it is easy to foster the image of a brand among prospective and potentials, thus being accepted. 

To propel and establish your brand as a household name, you have to have descriptive and precised content that will be enough to bring you sales. The smarter the customer, the lesser are the charges that they will come to you to resolve their issues, in fact they can be your public laurels, but these customers are the ones that pay thorough attention to your content which is their source of knowledge and thence, it is imperative for companies to have a powerful web presence though their content that explicitly exemplifies their presence. 

The idea behind this is to promote your product smartly and the rest will follow. SEO SMM Experts pull remarkable strategies to promote and trigger your presence through integrated techniques. We are living in an economy of abundance, where limitless opportunities for customers are available. In this turmoil, companies need to develop strong roots of sheer excellence. 

All in all, outstanding services can be achieved through simple and précised strategies. These tactics comprises of many aspects where credible content quality is a must. Be it an established firm or a budding enterprise, clear conceptions are equally necessary and reliable. There is thus no short cut to attain this other than to develop a customer centric approach.

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Virtual assistant and the tech trends: Changing the face of the customer service world

Based on a the researches done by a Grand View Research, Inc, it is expected that by 2020 the global market for intelligent virtual assistants might reach a mark of USD 3,071.9 million, which means the year of 2014 has to be the year that marks the way.

Let us be more detailed: Virtual assistants and the tech trends

As the New Year of 2014dawned over the digital world, the one thing that came as no surprise was a complete multiplicity of lists intending on sharing the top industry forecasts, predictions and trends for the year that stood in front. One such list that was suggested, went by the topic, “Eight Most Influential Contact Center Trends for 2014” that aimed at suggesting the call centres’ eight tech trends that could help them improve their game in the year that awaits.

The point that for the most part caught attention, influencing people to work on the particular blog that you have at hand right now, was the second point on the list: Virtual Agents. The list presented by Frost and Sullivan’s Juan Manuel González, focuses on the use of virtual agents by contact centres as an option for clients for online self-service.

How do they help?

The blog focuses the fact that virtual assistants help the customers save a lot of hassle on tedious menu prompts by making sure they ask the question and indulge in a conversation that walks them through the issues in a much simpler manner.

The virtual assistants being friendly, helpful, smart, knowledgeable are capable of being consistently on-message, thus defining the brand value for a company, something that is not very easy for live-agents to deal with. This is the reason they are highly capable of reinforcing the brand image of a company that they represent, as they are highly proficient at representing the type of agent that the company would want to their customers to interact with.

So we say:

Combining the efforts of organizations, with the power and flexibility of the highly influential technology could work best for a company. Better still, the introduction of technology provides endless opportunities to an organization to customize their virtual assistant. This is the reason why, every organization this year is highly recommended to use the virtual assistants to raise their contact centres game.

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How To Know You Need To Outsource And Steps For Doing It Successfully

How to know when you need to outsource?

• Outsourcing could help if it is important for you to keep certain functions and backup system by outsourcing a percentage.
• You know you need to outsource, when you have important stuff like the growth of the business and core competencies of the business to think about and you need more time free.
• You should outsource when staying current on taxes and law is important for you.
• You should outsource when hiring a permanent staff of team for some professional knowledge and skill sounds too expensive.

How to outsource?

It is highly vital and important that you know the benefits of outsourcing before you get yourself in the deal, in order to make sure you are capable of getting the most out of it. Once you have known and are familiar with the benefits of outsourcing and have decided on taking up the services for the better help of your business, you need to know there are numerous ways of doing so. The best way to get the help of the most effective company offering customer support and virtual assistants outsourcing services is to make sure you follow a particular procedure, thus making sure you get the best help that meets you requirements.

The blog aims at discussing these important procedures as you continue reading, helping you gain the most of it. Therefore, to know more, keep reading:

Step-1:

To start with, know the internal process of your company. You can take the help of a team from finance, IT and HR departments of your company to help you in this process.

Step-2:

The next step that you need to take care of is identifying the non-core and core activities of the company that are to be taken care of.

Step-3:

The next step that you need to take care of here is the simple fact that, you need to figure out what part of your business needs outsourcing. Study the different functions your company needs to be indulged into, including the high-cost and low-cost ones, and pick out the ones that could use some outsourcing as against in-house staffing.

Step-4:

For the next step, you need to make sure you tailor your business process around the risks and the cost involved.

Now, finally when you have gone through all the above steps you need to present the plan that you have developed after the study to the outsourcing company for their evaluation, thus helping them understand the task much better. These steps will help you make sure you have the company that understands the needs and requirements of your business, thus enhancing the relationship between the business and the outsourcing service provider.

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Glitches In Google!! Or Google Ready To Strike Again With Its Indexing Algorithm?

Have you checked the Google indexing for your website pages lately? If not, go on have a look, you are up for a surprise.

What is indexing?

While crawling pages on the internet, Google gathers them, and creates an index for each of them. When we try searching something, the search terms are matched with the indexes and appropriate results appear. 

What has happened? 

Something new has happened (not yet sure good or bad). Earlier today (May 22, 2013), when we made a normal search to check the indexes for our websites, we noticed something. The search results showed just three pages and thirty results. Many eyebrows were raised, some in doubt others in terror, fearing some new Google update that might be on its way, real time soon. To confirm our doubts we used our Google indexing tools to search results for some very popular names that included:

• Amazon (site:http://www.amazon.com/)
   
• eBay (site:http://www.ebay.com/)
  
  
• Google (site:http://www.google.com/)
  
  
• Facebook (site:http://www.facebook.com)

The outcome was same, three pages and thirty results with a note at the end of the last page saying,

“In order to show you the most relevant results, we have omitted some entries very similar to the 29 already displayed.

If you like, you can repeat the search with the omitted results included.” 

 

When you accept to repeat the search with the omitted results included, you will be able to see all the results that were missing. Fishy, isn’t it? As no formal announcements from the administrative end of Google have been made, we cannot tell yet, if this something is to be rejoiced by the world of SEO or should they be terrified. This still could be a signal to the world of SEO announcing some new updates that Google is deciding on coming up with, in its indexing algorithm, which might be on its way and the results could be seen anytime soon.

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Know Why You Should Choose LiveHelpIndia As Your Outsourcing Service Partner !

LiveHelpIndia is a leading contact center outsourcer. The organization is a private firm with its headquarters in Indore, India. LiveHelpIndia has set benchmark in offering flexible and resourceful contact center solutions with more than 7 years of experience. We cater to a wide array of clients – small to giant corporate out of which 64% are based in the United States.

We serve our clients with 24/7 voice, chat, and email support and virtual administrative assistants to enterprises aspiring to offer a consistent and expedient method of contact to their customers. LiveHelpIndia's forte is to offer Inbound Contact Center services such as telesales, order taking, and customer service, in addition to web based customer support solutions like live web chat and email response.

Quick Facts

• 7+ years of experience in the international Contact Center industry.
  
  
• Contact Centers ideally located in smaller cities, with career-orientated agents.
  
  
• Over 100 clients including many Fortune brands.
  
  
• Industry leading Networks Contact Center technology at each of our locations.
  
  
• Near shore cultural affinity and political stability - 64% of our clients U.S. based
  
  
• Reputation as an award winning contact center outsourcer.
  
  
• Leading Teleservices company Inbound & Outbound, Domestic & International support.
  
  
  

  

Why we provide services from India?

India has carved itself as a strong niche when it comes to talent pool along with cost & time differential. India has always been ahead in areas such as capabilities, qualifications, and professional work ethics which justify the reason of it being ahead of competition amongst Philippines, China, Canada, etc… Talking of specifically BPO categories, India based centers have pulled off superior productivity levels-for example the number of transactions per hour for back office processing, in comparison with Western counterparts.

India is the first country that offers 24x7 service and cutback in turnaround times by leveraging time zone differences. 100,000 engineers graduating from India every year; a large portion of them are employed with Contact Centers that serves clients with troubleshooting and efficient technical support at salaries that are significantly lower as compared to the pay scales in the US.

For more information on your Contact Center/ Back office needs, please contact our Sales Department by Phone, Email or contact us.

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