Certain couple of BPO predictions is there, that have come accurate in 2010. Experts in the call center industry had predicted that the volume of business process outsourcing business will augment as the recession weakens. That is accurately what happened. As the business firms in the countries like USA and UK got again into the cash-rich model of business, they were further open to hiring call centers for customer services and lead generation. The unmarked demand for call center services managed to retrieve many BPOcompanies from going down. There were more telemarketing projects for the smaller firms to work on and stay afloat.
The second prediction for the call center industry was that smaller and mid-level companies will seize to hiring call centers. In the initial days of BPOwork, only the high-end companies would hire call center services. But the aptitude to have the funds for the economical customer services and lead generation has prepared it promising for the smaller firms to obtain call center associates onboard. This has further lengthened the volume of telemarketing services that was there to be done. More projects meant enhanced revenue for the business process outsourcing industry. That is what explains the breathtaking victory of the industry in 2010. Hope there’s more to chase in the upcoming year!
0 comments:
Post a Comment